Privacy policy
Last updated: June 8, 2026
Hartlen operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hartlen is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, billing address, shipping address, phone number, and email address.
- Financial information including payment card details, transaction information, and payment confirmation.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including items viewed, added to cart, purchased, returned, or exchanged.
- Communications including information you provide when contacting customer support.
- Device information including IP address, browser type, and network connection details.
- Usage information including how you interact with our website and Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, or contact us.
- Automatically through cookies and similar technologies when you use our Services.
- From service providers such as payment processors, shipping providers, and analytics partners.
- From third-party partners and integrated services.
How We Use Your Personal Information
We use personal information for the following purposes:
Provide, Tailor, and Improve Services
To process orders, fulfill purchases, manage accounts, arrange shipping, handle returns, and improve user experience.
Marketing and Advertising
To send promotional communications and show relevant advertisements based on user activity.
Security and Fraud Prevention
To detect and prevent fraudulent, illegal, or unauthorized activity and protect our platform.
Communicating with You
To provide customer support, order updates, and service-related communications.
Legal Compliance
To comply with applicable laws, regulations, legal requests, and enforce our policies.
How We Disclose Personal Information
We may disclose personal information in the following situations:
- With Shopify and third-party service providers for payment processing, fulfillment, analytics, and hosting.
- With marketing partners to deliver advertising and promotional campaigns.
- When required by law or to protect legal rights.
- In connection with business transactions such as mergers, acquisitions, or restructuring.
- With your consent or at your direction.
Relationship with Shopify
Our store is hosted by Shopify, which processes personal information to provide and improve the Services. Your information may be shared with Shopify and other third-party providers in different countries. Shopify may also use certain data to enhance platform functionality and services.
For more information, please refer to Shopify’s privacy documentation at https://www.shopify.com/legal/privacy.
Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately before providing any personal data.
Children’s Data
Our Services are not intended for individuals under the legal age of majority in their jurisdiction. We do not knowingly collect personal information from children.
Security and Retention
We implement reasonable security measures to protect your personal information, but no system is completely secure. We retain personal information only as long as necessary for operational, legal, and business purposes.
Your Rights and Choices
Depending on your location, you may have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of personal data
- Data portability
- Opt-out of marketing or targeted advertising
You may also manage communication preferences through email unsubscribe options.
International Transfers
Your personal information may be transferred and processed outside your country of residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact & Legal Information
For questions or requests regarding this Privacy Policy or your personal data, please contact us:
Legal Representative: Jeremy Robinson
Email: admin@hartlen.shop
Phone: +1 937-917-4485
Business Address: 220 Montgomery Ave., Springfield, OH 45506, United States