Shipping policy
Last updated: June 8, 2026
At Hartlen, we aim to provide a smooth and transparent shipping experience for every customer. Please read this Shipping Policy carefully before placing your order.
Order Processing Time
All orders are processed within 2–3 business days after payment confirmation.
Please note:
- Orders are not processed or shipped on weekends or public holidays
- If there are delays due to high order volume, processing may take slightly longer
- In cases of severe weather conditions or other unforeseen disruptions, shipment will be processed once conditions stabilize
Shipping Time
Once your order has been processed and shipped, estimated delivery time is:
- Estimated delivery time: 30–45 business days (varies by destination and logistics conditions)
Please note that delivery times are estimates only and may vary depending on customs clearance, carrier delays, or regional logistics conditions.
Shipping Rates
Shipping fees vary depending on the destination and shipping method.
- Shipping costs (including any applicable free shipping thresholds) will be calculated and displayed at checkout before payment confirmation
- We do not provide fixed global shipping rates due to regional differences
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order using the following link:
Please allow 2–5 business days for tracking information to update after shipment.
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery time or appears lost in transit, please contact us at:
We will work with the carrier to investigate and resolve the issue as quickly as possible.
Important Notes
- Customers are responsible for providing accurate shipping information
- We are not responsible for delays caused by customs, carriers, or external logistics factors
- Delivery times may be affected by regional conditions beyond our control
Contact Information
If you have any questions regarding shipping, please contact us:
Legal Representative: Jeremy Robinson
Email: admin@hartlen.shop
Phone: +1 937-917-4485
Business Address: 220 Montgomery Ave., Springfield, OH 45506, United States