Refund policy

Last updated: June 8, 2026

At Hartlen, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

The item must be in the same condition that you received it
Unworn or unused
With tags attached (if applicable)
In its original packaging
You must provide a receipt or proof of purchase

To initiate a return, please contact us at admin@hartlen.shop.

Return Address

220 Montgomery Ave., Springfield, OH 45506, United States

Important Notes

Returns must be requested before sending items back. Items sent without prior approval will not be accepted
Once your return is approved, we will provide return instructions and (if applicable) a return shipping label

Return Shipping Costs

Customers are responsible for return shipping costs.

However, if the item arrives damaged, defective, or incorrect due to our error or shipping issues, Hartlen will cover the return shipping cost and ensure the issue is resolved properly.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

The item is defective
The item is damaged
You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

Sale items
Gift cards

Exchanges

The fastest way to receive a replacement item is to return the original item first. Once the return is accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, the item must be:

Unused and unworn
In its original packaging and condition
Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks or credit card companies may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at admin@hartlen.shop.

Store Address